Executive Command Centre
One hotel, one platform — real-time visibility across rooms, revenue, guests and operations for Palm Coast Grand, Dubai.
Rooms & Occupancy
Revenue & Performance
Guests & Service
Finance & Workforce
Distribution, Guest Tech & Platform Health
Occupancy & ADR — Last 14 Days
Trend✦ DONUT AI — Recommended Actions Today
12 rooms need accelerated cleaning before 2:00 PM VIP and group arrivals. Assign 2 additional attendants from Floor 9–12.
Forecast occupancy is 94% for Fri–Sat. Increase BAR for Deluxe Sea View by AED 120–150 across both nights.
4 corporate accounts have exceeded approved credit limits. Recommend holding new charges pending collection follow-up.
Revenue by Department — MTD
DonutBooking Source Mix
ShareRevPAR vs Budget — 6 Months
Actual/BudgetRoom Rack
520 rooms across 18 floors. Click any room to open Room 360 — guest, folio, housekeeping and maintenance in one view.
Room Type Master
Master Data| Room No. | Floor | Room Type | Bed | View | Base Rate | Max Occ. | Status | Actions |
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Guest 360
Complete guest profile consolidating preferences, history, spend and service interactions.
Guest Master
CRM Records| Guest ID | Name | Company | Segment | VIP Tier | Phone | Actions |
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Amira Al Rashid
Profile & Preferences
360°Spend & Loyalty
LifetimeAI Guest Summary
Amira is a high-value repeat corporate guest with strong upsell affinity toward spa and suite upgrades. Recommend a personalised welcome amenity and pre-arrival spa offer for this stay.
DONUT AI Hospitality Assistant
Ask operational questions in plain language. DONUT AI reasons across rooms, revenue, guests, finance and staffing in real time.
Ask DONUT AI
Live✦ Specialized AI Agents
Monitors pace, pricing and channel profitability; recommends rate actions daily.
Triages requests from WhatsApp, app and front desk; assigns and tracks SLA.
Flags AR risk, unusual discounts and fraud indicators across folios and cashiers.
Predicts recurring equipment failures and schedules preventive maintenance.
Reservations & Revenue Management
Booking pipeline, pace and AI-assisted rate management across all channels and rate plans.
Booking Pipeline
Live| Guest | Channel | Room Type | Arrival | Departure | Nights | Rate/Night | Amount | Status | Actions |
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Rate Calendar — BAR by Room Type (Next 7 Days)
AI-Assisted| Room Type | 17 Aug | 18 Aug | 19 Aug | 20 Aug | 21 Aug | 22 Aug | 23 Aug |
|---|---|---|---|---|---|---|---|
| Deluxe City View | 950 | 950 | 990 | 1,050 | 1,050 | 990 | 950 |
| Deluxe Sea View | 1,150 | 1,150 | 1,220 | 1,300 | 1,300 | 1,220 | 1,150 |
| Premier Suite | 1,650 | 1,650 | 1,720 | 1,820 | 1,820 | 1,720 | 1,650 |
| Executive Suite | 1,950 | 1,950 | 2,050 | 2,150 | 2,150 | 2,050 | 1,950 |
Group Blocks
Rooming & Pickup| Block Name | Room Type | Block Size | Picked Up | Release Date | Status | Actions |
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Waitlist
Demand Queue| Guest | Room Type | Dates Requested | Priority | Notify Status | Actions |
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Packages
Bundled Rate Plans| Package Name | Inclusions | Price/Night | Valid Until | Status | Actions |
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Deposit & Cancellation Policies
No-Show Rules| Policy Name | Deposit % | Cancel Window | No-Show Charge | Status | Actions |
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Rate & Inventory Rule Engine
MinLOS/MaxLOS, CTA/CTD, stop-sell and overbooking rules applied automatically across room types and date ranges.
Rule Set
Automated Controls| Rule Name | Room Type | Rule Type | Value | Start | End | Status | Actions |
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Front Office
Arrival and departure dashboard, digital check-in, and night audit readiness.
Arrivals — Today
118| Guest | Room | ETA | Status |
|---|---|---|---|
| Amira Al Rashid VIP | 1804 | 2:00 PM | Expected |
| James Whitfield | 1207 | 3:30 PM | Expected |
| Rashid Holdings — Group (18) | Floor 14–16 | 4:00 PM | Rooming List Pending |
| Chen Wei | 1601 | 1:15 PM | Checked-In |
Departures — Today
96| Guest | Room | Checkout By | Folio |
|---|---|---|---|
| David Okafor | 905 | 12:00 PM | Settled |
| Hana Suzuki | 1102 | 12:00 PM | AED 640 Open |
| Khalid Al Marri | 1420 | 2:00 PM Late | Approved Late CO |
Guest Registration Log
Master Record| Guest | Room | ID Type | ID Number | Arrival | Departure | Deposit | Status | Actions |
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Spa, Recreation & Concierge
Treatment bookings, amenity utilization and concierge requests.
Spa Bookings
Today| Guest | Treatment | Therapist | Time | Status | Actions |
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Concierge Requests
9 Open| Guest | Request | Due | Status | Actions |
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Guest Service Request Centre
Requests routed automatically from reception, WhatsApp, mobile app and AI chatbot to the correct department.
New 6
In Progress 9
Escalated 4
Resolved Today 31
Service Request Log
Master Record| Room / Guest | Request Type | Channel | Priority | Status | Actions |
|---|
Housekeeping & Laundry
Live room attendant assignment board and laundry / linen tracking.
To Clean 37
In Progress 14
Inspection 8
Ready 61
Housekeeping Task Log
Master Record| Room | Task Type | Attendant | Priority | Status | Actions |
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Laundry & Linen — Today
Consumption| Item | Sent | Returned | Damaged | Par Level | Actions |
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F&B & Kitchen
Outlet performance, table management and central kitchen food cost control.
Outlet Performance — Today
8 Outlets| Outlet | Covers | Avg Check | Food Cost % | Revenue | Actions |
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Banquets & Events
Function space pipeline, BEOs and event profitability.
Event Bookings
This Week| Event | Client | Space | Date | Pax | Status | Value | Actions |
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Engineering, Facility & Asset Management
Work orders, preventive maintenance and the hotel asset register.
Work Orders
Open| Ticket | Location / Asset | Category | Priority | Assigned | Status | Actions |
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Asset Register
14,280 Assets| Asset | Category | Location | Warranty | Custodian | Status | Actions |
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Procurement, Inventory & Vendor Management
Full PR → RFQ → PO → GRN → Payment workflow with store-level inventory control.
Purchase Requests 12
RFQ / Quotations 7
Purchase Orders 31
GRN / Payment 19
Inventory — Stock Levels
Central Store| Item | Store | Qty on Hand | Reorder Level | Status | Actions |
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Vendor Directory
248 Active| Vendor | Category | Contact | Terms | Rating | Outstanding | Actions |
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Purchase Orders
Transactions| PO No. | Vendor | Department | Item Description | Qty | Rate | Amount | Delivery | Status | Actions |
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Finance, Night Audit & Guest Folio
Department P&L, night audit checklist and consolidated guest billing.
Department P&L Summary — MTD (IAS 1 Structure)
AED| Department | Revenue | Cost of Revenue | Gross Profit | GP % |
|---|---|---|---|---|
| Rooms | 5,684,000 | 1,022,000 | 4,662,000 | 82% |
| F&B | 2,156,000 | 1,187,000 | 969,000 | 45% |
| Banquets | 1,078,000 | 592,000 | 486,000 | 45% |
| Spa & Recreation | 588,000 | 206,000 | 382,000 | 65% |
| Other Operated Departments | 294,000 | 118,000 | 176,000 | 60% |
Journal Vouchers
General Ledger| Voucher No. | Date | Account | Department | Debit | Credit | Narration | Actions |
|---|
Night Audit Checklist
Completed 03:12 AMSample Guest Folio — Room 1804
Amira Al Rashid| Date | Description | Charge |
|---|---|---|
| 15 Aug | Room Charge — Executive Suite | AED 1,950 |
| 15 Aug | Al Areesh — Dinner | AED 420 |
| 16 Aug | Room Charge — Executive Suite | AED 1,950 |
| 16 Aug | Spa — Deep Tissue 60min | AED 380 |
| 17 Aug | Room Charge — Executive Suite | AED 1,950 |
HR, Payroll & Rostering
Workforce planning, WPS payroll and 24/7 shift management.
Employee Master
618 Records| Employee | Department | Designation | Nationality | Visa Expiry | Basic Salary | Status | Actions |
|---|
Department Headcount
618 Total| Department | Headcount | On Duty Today | Overtime Hrs (Wk) |
|---|---|---|---|
| Housekeeping | 142 | 96 | 84 |
| F&B | 168 | 110 | 112 |
| Front Office | 58 | 34 | 22 |
| Engineering | 44 | 26 | 18 |
| Security | 38 | 24 | 14 |
Today's Roster — Front Office
3 ShiftsMorning 06:00–14:00 12
Evening 14:00–22:00 11
Night 22:00–06:00 6
Legal, Security & Document Management
Contracts, licenses, incidents and centralized digital records with expiry alerts.
Contracts & Licenses
Expiry Tracking| Document | Party | Expiry | Status | Actions |
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Security Incident Log
MTD| Incident | Location | Date | Status | Actions |
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Property, Investment & Board Dashboard
Asset performance, budget discipline and investor-grade reporting.
Budget vs Actual — MTD by Department
AED| Department | Budget | Actual | Variance | Actions |
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Marketing, Loyalty & Communication Centre
Campaign performance, loyalty tiers and unified guest communication.
Active Campaigns
Live| Campaign | Channel | Reach | ROI | Actions |
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Communication Centre — Unified Inbox
LiveReporting Centre
Every report supports detail, pivot, chart and comparison views with drill-down into source transactions.
Executive Reports
- GM Daily Flash
- Owner Report
- Budget vs Actual
- Department Performance
Rooms & Reservations
- Occupancy & ADR
- Booking Pace
- Cancellation / No-Show
- Room Type Performance
Finance Reports
- P&L by Department
- Balance Sheet
- AR / AP Ageing
- Cash Flow
F&B Reports
- Outlet Sales
- Food Cost %
- Average Check
- Menu Engineering
Housekeeping
- Cleaning Productivity
- Linen Usage
- Room Damage
- Inspection Scores
Engineering
- Work Orders
- Preventive Maintenance
- Asset Downtime
- Energy Consumption
HR Reports
- Headcount & Attrition
- Overtime
- Payroll Cost
- Training Compliance
Events & Banquets
- Event Pipeline
- Function Space Utilization
- Event Profitability
- Upcoming Events
Approval Centre
Every discount, refund, PO and rate override routed by amount and delegated authority.
Channel Manager & Central Reservation System
Live inventory sync, rate parity monitoring, allotments and centralized distribution across OTA, GDS, website, metasearch and corporate channels.
Channel Connections
Live Sync| Channel | Type | Allotment | Rate Parity | Last Sync | Status | Actions |
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Restaurant Table Booking
Outlet-wise table inventory, time-slot bookings, waitlist and VIP tagging linked to guest profile and POS.
Table Bookings
Today| Guest | Outlet | Table | Party Size | Time | VIP | Deposit | Status | Actions |
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Kitchen Display System
Live order routing by station, prep timers, course sequencing and steward handoff across all outlets.
Live Order Queue
By Station| Order No. | Outlet | Station | Items | Priority | Prep Time | Status | Actions |
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Stewarding Operations
Dishwashing, equipment movement, banquet setup support, breakage tracking and hygiene checklists.
Stewarding Task Log
Master Record| Task Type | Location | Assigned To | Priority | Status | Actions |
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Wallet & Payment Ledger
Guest, corporate and staff wallet balances, deposits, refunds, prepaid packages and loyalty credit — linked to folio and finance.
Wallet Ledger
Transactions| Guest / Account | Wallet Type | Transaction Type | Amount | Status | Notes | Actions |
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Food & Beverage Costing
Recipe-level costing, theoretical vs actual food cost, wastage and outlet-wise margin analysis.
Menu Item Costing
Recipe-Level| Menu Item | Outlet | Theoretical Cost | Actual Cost | Selling Price | Food Cost % | Actions |
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Central Procurement
Consolidated purchase requests, group-negotiated pricing and property-wise demand aggregation across the Palm Coast portfolio.
Consolidated Purchase Requests
Multi-Property| Property | Vendor | Item Category | Consolidated Qty | Negotiated Rate | Savings | Status | Actions |
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Membership Management
Hotel club, dining and spa memberships — tiers, renewals, benefits and revenue by member segment.
Membership Master
1,240 Records| Member | Type | Tier | Renewal Date | Credit Limit | Status | Actions |
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Club Management
Beach club, gym, pool, lounge, golf and tennis — member access, guest passes, class bookings and facility usage.
Club & Facility Bookings
Today| Member / Guest | Facility | Booking Type | Date / Time | Status | Actions |
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Integration Marketplace
Connected systems and partner integrations — payment gateways, door locks, PBX, accounting, OTAs, RMS, CRM, POS hardware and more.
Connected Systems
Health & Sync| System | Category | Last Sync | Health | Status | Actions |
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Certified Connectors & API Documentation
Developer HubInterface Health Diagnostics
LiveInterface Log & Retry Queue
Diagnostics| System | Event Type | Timestamp | Retry Count | Status | Actions |
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Patch & Release Management
Version tracking, scheduled updates, rollout progress and rollback status across the hotel group.
Release Schedule
Group-Wide| Version | Module | Environment | Scheduled Date | Rollout % | Status | Actions |
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Support & Service Desk
Tickets, SLA timers, severity levels and escalation paths for hotel system support.
Support Tickets
Live| Subject | Department | Severity | Language | SLA Remaining | Status | Actions |
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Sales & Catering
Corporate account pipeline, BEO lifecycle, function-space inventory and smart pricing for banquets and events.
✦ DONUT AI — Smart Function Space Pricing
High demand date (wedding season). Recommend increasing minimum spend by 12% for new enquiries on this date.
Low utilization window. Recommend a 10% corporate incentive rate to convert the Gulf Tech Assoc. enquiry.
Sales & Account Pipeline
CRM| Account | Industry | Owner | Pipeline Stage | Potential Value | Actions |
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BEO Lifecycle
Banquet Event Orders| BEO No. | Event | Revision | Status | Actions |
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Function Space Inventory
Master Data| Space Name | Capacity | Setup Style | Rate/Day | Status | Actions |
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System Analyzer
Consolidated exception analysis across night audit, database, interfaces, printing and central systems — the same discipline as OPERA's Analyzer reports.
Analyzer Exception Log
Night Audit · Database · Interfaces · Printing · Central Systems| Category | Description | Severity | Detected | Status | Actions |
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Vacation Ownership
Timeshare / fractional interval management — relevant where DONUT ERP is deployed across resorts, serviced apartments, or mixed-use residential-hospitality assets.
Ownership Interval Register
Palm Coast Marina, Dubai| Owner Name | Unit / Room Type | Week / Interval | Usage Type | Maintenance Fee Status | Actions |
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